FAQs - must read before purchasing


    • when does the page go live?

      • at the time of the sale

    • what's your QC standards?

      • check our Acceptable Quality Standards on our website - no returns, if you have faulty parts, we'll send you the replacements of them

    • can I add extras/change my order later?

      • once you have paid, NO ORDER ALTERATION WILL BE ACCEPTED, including merge, cancellation, info change/addition, etc.

    • would my order be cancelled for some reasons?

      • We will cancel your order if your shipping info isn't correct for the courier to ship out. Especially in the "city" line, please use the same city as your zip code correspond to. Please use http://dct.dhl.com/ and verify the "Destination City" using your zip code under the "To" section on the top right. i.e. you need to satisfy either of: enter zip code and your city pops up or enter your city and your zip code pops up. (for Hong Kong and TW residents, don't worry we'll reach out for your address in Chinese)

      • we will also cancel orders that are shipped to the same address, under the same name or paid using the same PayPal account

    • can I mill-max it?

      • No you can't because one of the pin holes is small for the mill-max socket thus it doesn't fit. To avoid people forcing it in and break the PCB, we will not honoring our warranty if the PCB is mill-maxed.

    • why only 900 units?

      • It's in-stock and we have invested at max budget months ahead

      • The hype is totally unexpected

      • We have other projects incoming this year so we can't add more units without causing a delay

    • what is electrophoresis?

    • how to purchase extra pcb and plate?

      • you will be able and have to add them into cart one day before the sale from another product page. if they are sold-out, PCBs will be removed from the cart. If Jelly is sold out earlier, your extras-only order will be cancelled. We don't support order alteration requests after the order is in, i.e. no change, no cancellation, no addition or refund.

    • difference between hotswap plate and solder plate?

      • if you have hotswap plate, you are locked into ANSI layout. Even if you purchase a solder PCB, you won't be able to use ISO and tsangan or split b/s, but only stepped capslock and ANSI. Also, we will only provide standoffs (which is not a necessary accessory need to build the PCB, just a preference to negate the bounciness if you think it's too much) to hotswap keyboards but not extra plates and pcbs. There won't be holes on the solder plate so you won't be able to use those standoffs. All in all, don't mix-purchase solder and hotswap parts if you don't understand the limits here.

    • why jelly and why cherry logo on top?